Refund policy

Return and refund policy

At Axiom Aromas, every fragrance is crafted with care and shipped with love. Because our products are personal care items, we maintain specific guidelines to ensure hygiene and product integrity for all our customers.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product was received in a damaged or defective condition.

• The wrong product was delivered to you.

• The product is unopened, unused, and in its original sealed packaging.

Return requests must be raised within 48 hours of delivery by contacting us at support@axiomAromas.in with your order details and a photo/video of the issue.

2. Non-Returnable Items

The following items are strictly non-returnable:

• Opened or used perfume bottles.

• Products without original packaging or tamper-evident seal broken.

• Items purchased during a sale or at a discounted price.

• Gift sets or combo packs once opened.

3. Refund Process

Once your return is approved and the item is received and inspected:

• Refunds will be processed within 5–7 business days.

• The refund will be credited to the original payment method (UPI, bank transfer, etc.).

• Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer product exchanges for damaged or wrong items. Exchanges are subject to stock availability. If the requested item is out of stock, a full refund will be issued instead.